Modeling the Advancement of Sanad Services Implementation in the Sultanate of Oman

Abstract

One of the widely most used service providers across the Sultanate are Sanad Service Centers. They provide number of services for various purposes to facilitate people. Some of the services are related to Government offices such as Ministry of Labor and Royal Oman Police [3]. The Sanad Service Centers are licensed offices [3] and few of their services are intermediary in nature between the applicants and Government bodies. The Sanad Offices are operating physically and processing the request of different types of applications for individuals and companies such as visa processing, visa renewal and many others. To avail the offered services, physical handling of documents and visits are needed which can be transformed based on the idea of this paper is presenting. The advancements in this sector will have a major impact in a bigger scope to facilitate the large number of end-users with convenience and simplicity.

The paper highlights the transformation and implementation of Online Sanad Services and will discuss the advancements of digital transformation to mobilize the services accessible to end-user in better, fast, timely, remotely, and secure manners. The transformation of Sanad Services from brick-and-mortar to click-and-mortar scenario will be an advantage and beneficial for all the stakeholders. It will reduce the chances of documents misplacement and ensure the availability of the contents for reuse as some of the services are required to complete and repeat on periodical basis due course of time.

The study aims to design an industry specific model that can serve in the implementation and development of Online Sanad Services to meet the challenges of modern world requirements. The basic elements discussed and represented in this paper are the solution architecture comprises the system architecture, process modeling, data flow modeling, entity relationship modeling, and system requirements of the proposed system.